Terms & Conditions

02:47' PM - Thursday, 17/06/2010

Terms & Conditions

1. Your Contract

Once you book your journey/holiday, the terms set out below form the foundation of the contract between OPENTOUR JSC Travel (“the Company”) and you and your party. Unless otherwise specified, these terms apply to individual bookings and additional terms are applicable to groups of 5 or more.

The contract is concluded only when your booking is confirmed by the Company. The person who makes the booking is responsible on behalf of everyone included in the booking.

2. Responsibilities

The Company accepts responsibility for ensuring that all elements of the journey/holiday it is contractually obliged to provide are as described in its brochures or on its website and are of a reasonable standard. However, circumstances may subsequently change and in the event of any significant or long-term changes you will be informed of these at the time of booking or as soon as reasonably possible.

You notify the Company of any claim within 28 days of completion of the journey/holiday.

You agree to assign to the Company any rights against a supplier or any person that you may have relating to the claim and agree to co-operate fully with the Company.

The Company does not accept responsibility for any loss or damage suffered as a result of any event beyond its control or the control of the relevant agent or carrier or supplier.

3. Deposits

Deposits are generally US$100.00/person is required at booking time.

4. Balance of Payment

Balance will be settled at least 15 days before departure date, or settled upon arrival but the agreement must be discussed by the two parties

5. Method of Payment

American dollar payments are accepted via agency check, personal check, American Express, Visa and MasterCard. Expenses incurred for onboard services/products by the guest, or by the Company on behalf of the guest, shall be paid by the guest prior to disembarkation.

6. Cancellation by Guests

Cancellation will be charged as follow:

More than 15 days prior to trip departure: No charge.

7-14 days before arrival: 50% on total charged

Within 1-6 days before arrival: 100% on total charged

No-Show: 100% on total charged.

7. Cancellation by the Company

Arrangements for journey/holidays are made several days or weeks in advance and changes may have to be made to brochured itineraries, as a result of, for example, a change of flight schedule. Any change will be notified to you at time of booking or as soon as is reasonably possible.

Occasionally circumstances occur that involve either a major change or cancellation of an itinerary. For the purposes of these Booking Conditions these are as follows:

A change of departure date, point, time or return time by more than five hours
A portion of the journey/holiday is not available for reasons beyond the control of the Company and/or of any carrier or supplier
An insufficient number of bookings has been taken
Security risks
Industrial action. If after your reservation has been confirmed but before departure, a major change to your itinerary becomes necessary, there are various options available to you:
Accept the changes as given to you
Accept the same journey/holiday on an alternative date or accept an alternative journey/holiday with the appropriate adjustment to your invoice (subject to availability)
Cancel your reservation and receive a full refund. (In the case of industrial action, which affects only part of the journey/holiday, you may not choose this option.)

The Company does not guarantee and will not be liable in respect of changes or delays to departures or arrivals where such changes or delays are reasonably required or beyond the control of the Company and/or of any carrier or supplier.

If after departure, a major change occurs the company will use its best endeavors to make suitable alternative arrangements at no cost to you. If this is not possible or if you choose not to accept the alternative arrangements made, the Company will, where appropriate, provide transport back to the place of departure or to such place as can be agreed. The company will not accept any liability for any changes or delays which become reasonably or sensibly necessary or which occur as a result of industrial action or any other circumstances unforeseeable or beyond the control of the Company and/or of any supplier or carrier.

8. Refunds

Before a determination regarding a refund can be made, all cruise and transaction documents and information must be returned to Legend Bay cruises at 93 Hong Ha Street, Ba Dinh District, Hanoi. Partial use of cruise, hotel or any other services concerning the tour will not qualify a guest for a refund. All refund requests are subject to final review by the Company.

9. Travel Insurance

We strongly recommend that all travelers obtain adequate medical and health insurance before taking any of our tours.

10. Baggage and valuables

The Company and its staff are committed to trying its best to handle your baggage. However, you should ensure that you, or any member of your party, do not carry any substances or articles, which are dangerous, may pose other passengers or their luggage to damages or inconveniences or are prohibited in any of the countries through which your luggage is carried.

All luggage is carried at your own risk and the Company accepts no liability for any loss of, damage to or delay to such luggage unless through its own wrongful act or willful neglect or that of its employees, agents or suppliers sub-contracted by it to provide any part of the arrangements detailed in the brochure.

11. Children Traveling with an Adult

Children under 18 years of age must be accompanied by an adult who is a parent or legal guardian. In the absence of such persons, written permission from them is required.

12. Guests with Disabilities/Special Diets

Guest with disabilities is welcomed aboard Legend Bay Cruises. OpentourJSC has limited facilities aboard ship for guests with disabilities. Any person requiring special services, assistance, equipment or accommodations must advise OpentourJSC Sales Department at time of reservation. The guest will be informed whether early embarkation will be necessary. The Company has a right to reject requested accommodation that is not readily achievable. Upon notification by a guest with a disability, the Company Sales Department will provide written specifications detailing suite and bathroom doorway widths and other pertinent access limitations on board the cruises. Guests using wheelchairs must be accompanied by a companion for access to all other areas of the ship. Please note that accessible suites are subject to availability and must be requested at the time of booking.

If guests have special dietary needs, the Company must be advised at the time of booking or, at the latest, 1 days before sailing. Every effort will be made to comply.

13. Transferability of Bookings

If you or any member of your party is prevented from traveling for any unavoidable reason, you may transfer your reservation to another party. This is subject only to giving reasonable written notice and settling any outstanding balance of the journey/ holiday price that may include additional costs incurred to make the transfer.

14. Site accuracy

All efforts have been made to ensure the accuracy of descriptions and information contained on the web site. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.

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